How It Works
A Great Experience from Planning to Traveling to Returning
GradCity provides all of the necessary means for having a wonderful travel experience from start to finish. Here's what you can expect of the process:
1) Group Meeting
Your dedicated travel specialist will coordinate a meeting for your entire group, both parents and students, to explain what GradCity has to offer, introduce the destination your group is interested in, and answer questions to get your group started.
2) Reserve Your Spot
After confirming your child's travel details, either you or your child will make the deposit payment with your travel specialist or online at www.gradcity.com. This deposit will reserve their spot on the trip and ensure the lowest possible pricing. If you are traveling with your child, you will make your deposit at this time as well.
3) Payments and Customer Service
The Customer Care Team will process your monthly payments and is available to answer all of your questions by email and phone.
4) Pre-Travel Meeting
Your travel specialist will coordinate a “Know Before You Go” meeting to answer any final questions prior to travel.
5) Airport Arrival
Once your child arrives at their destination, they will immediately be greeted by GradCity staff wearing our recognizable red staff shirts and holding GradCity signs. We’ll be the first people they see upon arrival, and the last they see upon departure.
6) Easy Transfer
Our airport staff will escort your child to their transportation, as they depart for their hotel.
7) Welcome Orientation
Upon arrival at the hotel, GradCity staff will meet with your child and their group to discuss local customs, Breaksmart Guidelines, event itinerary, and more.
8) Hotel Check-In
GradCity staff will ensure a smooth check-in to the hotel for the entire group.
9) Exclusive Pool, Beach, and Evening Events
We will provide your child's entire group with an itinerary of GradCity staffed events for students and parents throughout your stay. These events are filled with activities from snorkel cruises and volleyball, to zip-lining and themed events like the Graffiti party.
10) Easy Hotel Check-Out and Transfer
When your child's trip comes to and end, our dedicated GradCity staff members will assist them with their hotel checkout and provide convenient airport transportation to ensure they get to their flight on time.
Our customer service does not stop once the trip is over. We strive to provide the best service possible, so we’ll contact your child to seek feedback about their trip.
12) The Ultimate Experience
Your student's Ultimate Travel Experience with GradCity will be filled with memories that will last a lifetime.