FAQs

1. Click “Login” in the upper-right corner of the website.
2. Choose US Traveler or Canadian Traveler.
3. Under “Login to Your Account,” enter your individual Customer Number and Last Name

Check your inbox!

Every payment email receipt will contain your customer number and majority of our emails will also include your customer number

Search GradCity, [email protected] or [email protected] 

Email our Team

Feel free to email [email protected] to retrieve your customer number. Please include the first and last name, along with birthdate of each traveler you are requesting. Our team typically responds within 48 hours.

Call our Team

Feel free to call our office at 1-877-472-3248 to retrieve your customer number. Our team is available during normal business hours.

In Your Online Account

1. Login to your account
2. Click “Make a Payment”
3. Enter traveler’s information, if not already populated, and agree to Terms
4. On the Pay Now page, you must enter the amount you wish to pay
5. Click through to enter card information and submit payment
   
   

Call our Team

Feel free to call our office at 1-877-472-3248 to make a payment over the phone. Our team is available during normal business hours.

If you have multiple accounts and want to make a single payment to be distributed across them, we recommend giving us a call.

In Your Online Account

You must make a payment with the card you wish to enroll in automatic payments

• Login to your account
• Click “Make a Payment”
• Enter traveler’s information, if not already populated, and agree to Terms
• On the Pay Now page, you must enter the amount you wish to pay under Payment Amount
• Under Payment Method make sure Automatic Payments is checked
• Click Continue to enter card information, submit payment, and enroll in Automatic Payments

If you need to change the card on file, you must call our office to update this information over the phone.

To qualify, all of the following must be completed within 14 days of your initial deposit:

1. Login to your GradCity account to pay for the insurance
   • In your account click “Make a Payment Tab” and agree to Terms
   • Enter $149*/$179** under Payment Amount 
   • Click continue to enter card information and pay for insurance

2. Email [email protected] to notify our team you paid for insurance.

(*$179 for Spring Break travelers/**$149 for Summer Break travelers)

Our team will then:

• Verify your payment
• Add the insurance to your reservation
• Submit your policy information to Travel Guard (AIG)

Please note: There is no separate button or option in your account to purchase CFAR. Our team must manually process and activate the upgraded coverage.

Youth All Inclusive Plan:

The following steps must be done before your final payment.

1. Login to your GradCity account and scroll to “Available Options” at the bottom of the  “Reservation Details” tab
2. Check “Manulife Youth All Inclusive Plan”
3. Click Add Supplements
4. Go to “Make a Payment” tab and pay $89 to activate your insurance coverage
5. Must be added and paid for before your account is paid in full  

Premium Protection Plan:

The following steps must be done within 72 hours of your initial deposit to qualify for the insurance. 

1. Login to your GradCity account to pay for the insurance
   • In your account click “Make a Payment Tab” and agree to the Terms
   • Enter $299 under Payment Amount 
   • Click continue to enter card information and pay 
2. Email [email protected] to notify our team you paid for insurance

Our team will:

✔ Verify your payment

✔ Add the Premium Protection Plan to your reservation

✔ Submit your insurance enrollment to Manulife

There is no supplement in your account to add the insurance. Due to the policy terms, our team must verify your payment, add the insurance to your account, and send it to Manulife.

You cannot purchase this insurance coverage outside the 72-hour period. Any payments received for insurance after the 72-hour period will be applied to your overall balance.

For ticketing purposes, you cannot update your name in your account. You must submit any changes via email to our team.

In Your Online Account

1. Login to your account
2. Click “Contact Details”
3. Ensure all fields are completed and updated prior to saving
   • If all fields are not properly entered, information will not save
     
     

Email our Team

Feel free to email [email protected] to update information in your account such as full legal name, birthdate, or passport information.

In Your Online Account

1. Login to your account
2. Click “Contact Details”
3. Ensure all fields are completed and updated prior to saving
   • If all fields are not properly entered, information will not save
     
     

Email our Team

Feel free to email [email protected] to update information in your account such as full legal name, birthdate, or passport information.

In Your Online Account

1. Login to your account
2. Click on the “Payment History” or “Invoice” tab to view
   
   

Email our Team

Feel free to email [email protected] for any billing questions

GradCity Flights

Typically 1 – 2 months before your scheduled travel week.

Several factors must be considered before assigning and finalizing a group’s departure date, including the group’s final headcount, academic calendar (such as Spring Break and Graduation dates), departure city, flight availability, and overall programming. Due to this, dates are not confirmed until after the group’s final payment deadline and are typically finalized 1-2 months before your scheduled travel week. Once assigned, the confirmed dates will be posted in your online account.

All GradCity flights are booked as round-trip group tickets, so we’re unable to accommodate one-way bookings or make individual ticket changes.

All groups are issued electronic tickets, which means you only need to bring your passport to the airport for check-in.


Land Only Packages

If you booked a Land Only package and arranged your own airfare, your flight details won’t appear in your GradCity account since the airfare wasn’t purchased through GradCity.

Please make sure you send your flight details to [email protected] so we can provide your roundtrip airport transfers in your destination.


Flight Deviations (applicable only to flights booked by GradCity)

Flight deviations may include flying ahead of the group, staying behind after, flying into or out of a different domestic gateway, or making their own flight arrangements altogether.

If your GradCity package includes a flight and you wish to request any changes, please email [email protected]. Our team will review your request and advise on the best options or possibilities based on your specific situation.

• If you have multiple travelers make sure you login to each account to enter flight details per traveler.
• Navigate to the Transportation Details tab.

• When entering your flight time, the system uses 5-minute increments, so just choose the closest available time.
• If your itinerary includes connecting flights, only provide the final flight arriving into your destination and the first flight departing out of your destination.

• Double-check that your details are correct.
• Click Submit at the bottom to save.

Changes are no problem as long as our suppliers can accommodate the request. We can’t make any guarantees, but we promise to make every effort on your behalf. Change fees will be applied for, but are not limited to, the following situations: name changes, hotel changes, and destination changes. These additional fees will appear on your final price after the change.