FAQs

GradCity US Travelers – Spring Break Programs:
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GradCity US Travelers – Summer Grad Programs:
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GradCity Canadian Travelers:
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Once your deposit is received, your account becomes subject to our cancellation policy, and a fee will be assessed based on when the cancellation is made. 

If you’ve purchased travel insurance, you may qualify for a refund through the insurance provider depending on type of insurance and reason for cancellation. 

All cancellations must be submitted via email to [email protected].   

The cancellation policy is based on your Final Payment Due Date, not your travel dates. Your Final Payment Due Date will be listed in your online account.


121 days or more prior to your Final Payment Due Date (FPDD)

• Cancellations received in our office 121 days or more prior to your FPDD will be assessed a fee of $400 per person plus any transportation (airline, ship, bus, etc.) and/or attraction-imposed fees (park passes, ski tickets, etc.).

120-61 days or less prior to your Final Payment Due Date (FPDD)

• Cancellations received in our office between 120-61 days prior your FPDD will be assessed a fee of $700 per person plus any transportation (airline, ship, bus, etc.) and/or attraction imposed charges/fees (park passes, ski tickets, etc.).

60 days or less prior to your Final Payment Due Date (FPDD) or after your Final Payment Due Date (FPDD)

• Cancellations received in our office within 60 days before your FPDD or after your FPDD will be non-refundable, unless you are covered by the Travel Protection Insurance Plan (“the Plan”) as described in Section X herein below and cancel for a reason covered under that Plan.

If you are unable to travel, you have the opportunity to sell your spot on the trip/your account to someone who has not already signed up. In doing a Name Change, your replacement/ the new traveler pays you the money you have already paid. The replacement receives complete control over your account and everything you secured.

The responsibility to find a suitable replacement is your responsibility. If you need help to find a replacement, we recommend reaching out to your group organizer, classmates, friends, etc. for assistance as they may know of someone looking to join the trip.

A name change request must meet the following requirements: 

• Replacement must be a new traveler
  1. You cannot complete a name change with a traveler previously registered or active on the trip.
• You must be up to date with your payments and hold an active spot on this trip.
• Email [email protected] to request a Name Change on your account
  1. Our team will notify you if the change can be completed and if there are any associated fees.
• The replacement and traveler must both sign and submit this name change form (link GC form)
  1. The completed name change form can be emailed to our Customer Care team at [email protected]. 
• The replacement directly pays the original traveler the funds paid (plus any incurred name change fees). 
  1. You will not be refunded by GradCity 
  2. GradCity does not take part in the exchange of funds already paid.
  3. Fees and restrictions may apply with external suppliers depending on the time the name change request is placed

The replacement receives complete control over your account and everything you secured (discounted pricing, early booking incentives, payments made, etc.). After the Name Change is complete, the replacement assumes full responsibility for the account moving forward.

What are GradCity’s Terms and Conditions?

See GradCity Travel LLC Customer Agreement for details.