FAQs

We’re committed to our travelers’ safety every step of the way. To help ensure a safe and enjoyable tour, all travelers should review the following key items before departure:

During travel season, our dedicated Emergency Team is available 24/7 at 1-877-472-3248, providing support to travelers and parents for any emergencies before, during, or after the trip.

GradCity’s BreakSmart
BreakSmart is designed to educate students to make smart decisions before, during, and after their travel experience. BreakSmart guidelines are provided to students before travel and are reiterated during their Welcome Orientation and in the arrival packets, they receive at their destination. View Here.

Code Of Conduct

Every traveler, along with a legal parent or guardian, must print, review, and sign this document prior  to their trip. Travelers must carry the completed form with them to submit during their  Welcome Orientation/or Check-in. View Here.

Failure to comply with these rules may result in eviction from the program without refund and at your/your parent’s expense. GradCity reserves the right to remove you  from the trip if you break any of the rules.

GradCity also provides an onsite team for each program, ensuring reliable support and guidance throughout travelers’ stay.

• From the moment students arrive, our GradCity team greets them and coordinates staff-assisted transfers to the hotel. Upon check-in, we hold an orientation covering essential guidelines for the week. Each traveler receives a GradCity wristband with an emergency contact number that can be called or texted for any immediate assistance, ensuring access to help when it’s needed.
• With a team-to-student ratio averaging 1:30, GradCity ensures attentive, personalized support. All GradCity events are fully staffed from start to finish, with our team and the venue’s staff ensuring a secure, enjoyable environment—whether it’s a daytime beach event, a themed party at night, or an exciting excursion.
• The instructions given by the Onsite Team are for the safety of the  travelers and must be obeyed at all times. Neither GradCity  nor its employees are responsible for travelers, or their actions while traveling.

Travelers will be greeted by our trained GradCity team at the airport in their trip destination and will transfer travelers to their resort. The GradCity team does not meet travelers at their departure airport and do not accompany students on the plane (unless it is a chartered flight trip). The team will host a Welcome Orientation at the resort, where travelers get a GradCity wristband and hear important information about safety, destination information, and weekly event schedules. Location points will be assigned so students will always know where to find the GradCity team throughout the trip.

The GradCity team serves as chaperones on the trip, making themselves available to students when needed. The team roam the resort premises during designated hours, are in attendance at all GradCity events, and are available 24/7 via emergency phone. The team is available to manage medical emergencies, including accompanying travelers to clinics/hospitals.

The GradCity team are chaperones, not parents, and expect travelers to behave as adults. GradCity staff do not know the location of every traveler at all times and cannot prevent all infractions. The GradCity team reserves the right to remove travelers who pose a threat to themselves or others.

Travelers, or parents, should notify GradCity of any dietary or health-related needs 2-3 months before departure. Our team will record this information in your account and share it with the On-Site Program Director(s). 

Upon arrival, students with dietary or health-related concerns should also introduce themselves to the Program Director(s). 

GradCity and our partners strive to accommodate dietary restrictions for included meals; however, travelers with specific needs are encouraged to bring suitable snacks.

Prescriptions
If you’re bringing prescription medication on your trip, please ensure all prescriptions are filled, up-to-date, and in their original packaging. Pack medications in your carry-on bag, along with copies of the prescription paperwork.

Travelers and parents should confirm that we have the correct emergency contact details on file. 

• Log in to your GradCity account, to verify that the information for your emergency contact is complete and accurate. 

In Your Online Account

• Click “Contact Details”
• Ensure all fields are completed and updated prior to saving
  • If all fields are not properly entered, information will not save

Ensure that the contact person you choose will be reachable throughout your trip and isn’t traveling with your group.